Help
Answers before you start
Practical questions about access, findings and fees. Signed-in workspaces can save tickets in the app. A public message is only confirmed after it is stored.
Starting an audit
Create an account and upload invoices and rate cards.
How an audit works
What you supply, what is checked, and what you decide.
Connections
Shopify, ShipBob and ShipHero are planned and not live yet.
Fees
No Success. No Pay. You only pay when a recovery is confirmed through a credit or payment.
Setup
Who operates ThirdLedger?
ThirdLedger is operated by Tagan Labs LLC.
Who is this for?
Ecommerce merchants using a 3PL — a warehouse that stores goods and ships orders. The product is not sold to warehouse operators.
Can I start without connecting Shopify?
Yes. Upload invoices and rate cards. Upload-only workspaces still need you to supply files for each period.
Data
What do you access?
The records needed to compare agreements, activity and invoices. Each connection or upload is authorised by you.
Are connections live?
Not yet. Shopify, ShipBob and ShipHero are planned. A planned connection is not the same as billing data being available.
Findings
Is a finding the same as recovered money?
No. A finding is a potential discrepancy. Recovery is only counted when a credit or payment actually arrives.
Is recovery guaranteed?
No. ThirdLedger prepares claims from evidence. It does not guarantee recovery or change the provider’s original invoice.
Fees
What is the fee?
No Success. No Pay. You only pay when a recovery is confirmed through a credit or payment. Examples use a development illustration on confirmed recovery, not a published price. Billing stays off until you accept an owner-published fee policy.
Leave a message
Success is shown only after the ticket is stored. Email waits on mail.thirdledger.com DNS.